Billing & Insurance Questions
Paying Hospital Bills
Insurance coverage and billing policies can be complicated and difficult to understand. The Des Peres Hospital Billing Department is here to clear the confusion by answering some of your most frequently asked questions.
Frequently Asked Billing & Insurance Questions
What Can I Expect If I Have Insurance Coverage?
We’ll need a copy of your identification card. You’ll be asked to assign benefits from the insurance company directly to the hospital by signing the Conditions of Services form. If you’re having an outpatient procedure or being admitted as an outpatient or inpatient for non-emergent services, you’ll be required to satisfy deductible or co-payment requirements prior to receiving services.
Can I Pay for Hospital Fees at a Later Time?
Itemized costs that aren’t covered by your insurance company (deductibles, copayments, etc.) should be paid before leaving the hospital. Des Peres Hospital accepts cash, personal checks and credit cards. Financial counselors are also available to assist you with any billing questions you may have.
Can I Pay Online?
Des Peres Hospital wants to make it simple and convenient for you to pay your bill. With our easy online bill pay, you can make payments anywhere you have access to a computer or smartphone.
Do I Need to Let My Insurance Company Know That I’m in the Hospital?
Many insurers, including HMOs and PPOs, require you or a family member call your carrier within 24 hours of being admitted to a hospital or receiving emergency care. You insurer may not pay for your hospital care if you do not call as required, so we do suggest notifying them.
What If I Don’t Have Insurance?
If you don’t have insurance, you can speak with a patient advocate to look into financial arrangements. Des Peres Hospital offers a financial assistance program designed to allow care for more members of our community. A patient advocate will discuss financial arrangements with you.
Learn more about our financial assistance program.
Who Do I Call If I Have More Questions About My Bill?
If you have any questions about your bill after being discharged, call us toll-free at (866) 904-6871, and we’ll help walk you through the remaining balance of your bill after your insurance company has processed the claim.